Deceptive $200 Gift Card Issue with Xfinity Internet Plan

This is a scam company. The internet service could never be canceled.

There is no button on the website to cancel the service.

Every time I tried to speak to a representative, they would hang up as soon as I mentioned canceling.

Even phone calls would get disconnected once I brought up cancelation.

Meanwhile, the charges kept accumulating.

Same for me and I just tried to look up my status and it says it's invalid.  I changed my internet and mobile because of the promo.  I signed up in March 2025 and still no $200 gift card.  What makes it worse is it's impossible to speak to a live person.  Please advise.  

All complaints I've just read are eerily similar to my situation. I switched to Xfiniti on 3/13/25 after paying off my Verizon phone and promised a $200 prepaid gift card. I sent in proof of paying off my phone. I was told I would receive the gift card after 90 days. It's now almost 5 months later. I've been told countless times the card is coming in the mail (sound familiar lol). I've emailed Xfinity Support. Not surprisingly, they've not been a help. I was asked again to send in proof of paying off my bill in July. I did but nothing happened. I was told I would receive a call and email on 8/2. That never happened.

How many times I've been told I will be transferred to a supervisor. I get disconnected every time. I fulfilled my end of the deal by switching to Xfinity Mobile, now it's time for you to fulfill your end of the deal. The only recourse if this is not handled properly is to report it to the Better Business Bureau and leave Xfiniti Mobile for a more reliable provider like Verizon. We have all heard stories of the cost of losing business to a dissatisfied customer.

@user_4jvyrx​ I just got mine, I think you have to wait about 90 days and make on time payments, and then they will send you one .

Hello @user_q5ww06. Thank you for commenting in our Community Forum. I am sorry that you have had so much trouble with this. I would love to look at your account and see if we can get this resolved. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I messaged you where you directed me to. Pending response..

@user_q5ww06

I don't show we've gotten a direct message from you so go ahead and send me one with your full name and service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@PlanetPluto​ 

Having the same issue here. I switched to Xfinity 1100 Mbps Internet on 3/17 since there was a $200 gift card promotion with this internet speed tier. Until now I still haven't received the $200 gift card. Every time when I chat with Xfinity agent they said the card will be either mailed or emailed soon but never happened. Last time they provided a number for the card management company. I called and they said they couldn't find any information about this $200 gift card.

Have you checked the incentive tracker? 

@user_69li2m​ 

I'm going through the exact same thing.  Scam, indeed. 

Are you sure?

Hi there, @Sunnyinging Thanks for reaching out to us on the Forums! I'm sorry for the trouble you are experiencing with getting your Gift Card that was promised to you. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. -Richard

Same thing happened to me. I called and told them that we would sue. They got me to a loyalty department who told me my gift card was emailed to me when though I was originally told it would be mailed. They said it went to my spam, it wasn't there.  They had me call another number to deal with the missing card but that was a dead end. 

Funny part,  2 days later, guess what appeared in my email, not my spam? The gift card. 

So in other words, they are up to something. This seems deceptive. Hold them accountable! 

We don't see that your messages are private. We'll be happy to look into the issue you mentioned in your original post about the Amazon Gift card incentive. Also, we see that you sent a Direct Message to us. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an unsolicited DM to an Official Xfinity Employee. We will reply to your DM shortly, please make sure to follow the process going forward.

Tyvm i have seen it an ansawered back

@user_ijq74o​ 

I have been experiencing the same [Edited: "Language"] promised a $200 prepaid debit card. Never received have called repeatedly still haven't received it yet I signed up the beginning of May 

Have you checked the incentive tracker?

I literally started looking for all of my documentation instantly upon getting notification of it in my email. Sounds like the only option we have remaining.

I, like everyone else painstakingly called and jumped through hoops just to actually speak to a human numerous times. Sometimes I would be told that there was no record of the promised incentive virtual prepaid debit card for $200, and that there was no record of my previous contacts with Xfinity about the issue. Other times, more often than not, I was definitely receiving it, after lengthy times on hold, then beyond aggressively solicited about Xfinity mobile. I mean that despite saying no and hanging up, they repeatedly attempted calling me for about 30 to 45 minutes after. 

I have still not received my incentive, and still get the same [Edited: Language] when I call. I have had my service always in "Good Standing" since I opened it well over the 90 days I was told I would have to wait, back in May.

Hey @user_ijq74o, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out and letting us know of your experience with the promotional prepaid card campaign. Typically, the card would be received within 4-6 weeks after the 90 days of good account history. 

We do provide our Xfinity Incentive Tracker where you can check the status of the gift card. When you check your account, do you see the status of the gift card?

@user_37zfqd​ 

Have you checked the incentive tracker?

@user_ijq74o​ 

During that 90 days did you make any changes to your plan?