1 Message
Deceptive $200 Gift Card Issue with Xfinity Internet Plan
I signed up for the 1100 Mbps Internet plan on 3/18, and during the sign-up process, the agent explicitly stated that I would receive a $200 gift card as part of the offer. This promotion was a key factor in my decision to proceed with the plan. However, despite multiple assurances from different agents, I have yet to receive the gift card.
On 3/18, before signing the 1-year contract, I repeatedly confirmed with the agent that I would receive the $200 Amazon gift card, and she assured me that it would be issued soon.
On 3/23, I contacted another agent who stated that he had made the necessary changes to my account and that the card would be sent soon.
Last Friday, I reached out again, and the agent said there was no record of the gift card in my account.
I then called Xfinity, was transferred multiple times, and finally spoke with a supervisor, who said he would escalate my case and provided me with a ticket number.
On 3/31, I contacted support via online chat, and the agent stated I would receive the card on 4/1—which did not happen.
I have transcripts of all these conversations proving my claims, and I find it unacceptable that I’ve had to spend excessive time and be transferred over 30 times to resolve this issue.
I need a clear resolution immediately. Please confirm when I will receive my $200 gift card, as initially promised. Or this is just a pure scam.
Again
Expert
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32.2K Messages
4 months ago
@Sunnyinging
Usually the gift cards don't come until after a 90 day period; it keeps customers from "grabbing" a cool $200 gift card and then cancelling their service within the 30 day period. However, I do know that some customers have gotten their cards quicker, but that hasn't happened very often.
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XfinityEmilyB
Official Employee
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2.2K Messages
4 months ago
@Sunnyinging Welcome to our community forum and thank you @Again for jumping in with your helpful insight :). What are the terms of the gift card promotion when you view your contract online? In most cases, service needs to remain active and the account needs to remain in good standing for a certain period of time before the gift card is sent. You can keep track of the status of your promotional gift cards here.
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user_4jvyrx
Visitor
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1 Message
3 months ago
Same thing just happened to me. I was promised a $200 Mastercard gift card online and in the store in February of 2025. I signed up, to make matters worse, I also switched up my mobile plans. Waited 90 days. Called and no one has any record. I went to the store and they also say they see nothing, I threw out the paper proposal last month. Figured we were good so didn’t think I needed to keep it. Well, I think I am [Edit: Language]. I have nothing to prove it. So, stuck for 12 months and then will drop Xfinity.
(edited)
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user_s3gx3j
Visitor
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1 Message
10 days ago
I have the same thing happening to me!! I was promised a $200 Amazon gift card when I signed up in April 2025. I got a $150 Mastercard in my email and I’ve been trying to call and I’ve put in 2 tickets and countless hours on the phone trying to get the other $50. They just closed my second ticket. Do better Xfinity!!
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user_q5ww06
Visitor
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2 Messages
9 days ago
Unfortunately this same thing happened to me two days ago. I got my service started on 3/5. I initiated my service via phone call that day and had them confirm these benefits upon setting up. When I called two days ago they attempted to gas light me “uh are you sure it was an Amazon card bc we’ve never done those for promotions.” Then I was “accidentally” transferred to wrong departments and kept me on hold for 20 min at one point making the call 60 min and still not getting to a resolve. I kept saying these calls are recorded go back to 3/5 and read what I was told that day. They said I’d receive a call back but I hadn’t the next one is going strait to management. This is to be looked out for on the streets but never expected from an establishment such as Xfinity. It’s crazy but validated this same thing is happening to others.
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PlanetPluto
Visitor
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2 Messages
5 days ago
Having the same issue here. I switched to Xfinity 1100 Mbps Internet on 3/17 since there was a $200 gift card promotion with this internet speed tier. Until now I still haven't received the $200 gift card. Every time when I chat with Xfinity agent they said the card will be either mailed or emailed soon but never happened. Last time they provided a number for the card management company. I called and they said they couldn't find any information about this $200 gift card.
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user_69li2m
Visitor
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4 Messages
6 hours ago
I'm going through the exact same thing. Scam, indeed.
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