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Deceptive $200 Gift Card Issue with Xfinity Internet Plan
I signed up for the 1100 Mbps Internet plan on 3/18, and during the sign-up process, the agent explicitly stated that I would receive a $200 gift card as part of the offer. This promotion was a key factor in my decision to proceed with the plan. However, despite multiple assurances from different agents, I have yet to receive the gift card.
On 3/18, before signing the 1-year contract, I repeatedly confirmed with the agent that I would receive the $200 Amazon gift card, and she assured me that it would be issued soon.
On 3/23, I contacted another agent who stated that he had made the necessary changes to my account and that the card would be sent soon.
Last Friday, I reached out again, and the agent said there was no record of the gift card in my account.
I then called Xfinity, was transferred multiple times, and finally spoke with a supervisor, who said he would escalate my case and provided me with a ticket number.
On 3/31, I contacted support via online chat, and the agent stated I would receive the card on 4/1—which did not happen.
I have transcripts of all these conversations proving my claims, and I find it unacceptable that I’ve had to spend excessive time and be transferred over 30 times to resolve this issue.
I need a clear resolution immediately. Please confirm when I will receive my $200 gift card, as initially promised. Or this is just a pure scam.
Again
Expert
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31.4K Messages
23 days ago
@Sunnyinging
Usually the gift cards don't come until after a 90 day period; it keeps customers from "grabbing" a cool $200 gift card and then cancelling their service within the 30 day period. However, I do know that some customers have gotten their cards quicker, but that hasn't happened very often.
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XfinityEmilyB
Official Employee
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2K Messages
23 days ago
@Sunnyinging Welcome to our community forum and thank you @Again for jumping in with your helpful insight :). What are the terms of the gift card promotion when you view your contract online? In most cases, service needs to remain active and the account needs to remain in good standing for a certain period of time before the gift card is sent. You can keep track of the status of your promotional gift cards here.
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