Deceptive $200 Gift Card Issue with Xfinity Internet Plan

I signed up for the 1100 Mbps Internet plan on 3/18, and during the sign-up process, the agent explicitly stated that I would receive a $200 gift card as part of the offer. This promotion was a key factor in my decision to proceed with the plan. However, despite multiple assurances from different agents, I have yet to receive the gift card.

• On 3/18, before signing the 1-year contract, I repeatedly confirmed with the agent that I would receive the $200 Amazon gift card, and she assured me that it would be issued soon.

• On 3/23, I contacted another agent who stated that he had made the necessary changes to my account and that the card would be sent soon.

• Last Friday, I reached out again, and the agent said there was no record of the gift card in my account.

• I then called Xfinity, was transferred multiple times, and finally spoke with a supervisor, who said he would escalate my case and provided me with a ticket number.

• On 3/31, I contacted support via online chat, and the agent stated I would receive the card on 4/1—which did not happen.

I have transcripts of all these conversations proving my claims, and I find it unacceptable that I’ve had to spend excessive time and be transferred over 30 times to resolve this issue.

I need a clear resolution immediately. Please confirm when I will receive my $200 gift card, as initially promised. Or this is just a pure scam.