DECEPTION??? SCAM??? POORLY TRAINED EMPLOYEES?? or all three?

I wish I had known of this forum before I switched to Xfinity. Earlier this year, I received many mailings offering $50 internet with 5-year price guarantee, 4 months free internet, free installation and setup, and a free mobile line for 1 year. I spent many hours JUST trying to transfer to Xfinity. This includes 3 trips to the store and multiple chats and phone calls. In less than one month I now have three problems with Xfinity, (Internet Billing, Internet Technical Issue, and Phone Billing) and another round of phone calls, chats, and a store visit.  This discussion will only be with regard to the phone issue.

At my first signup visit to the store, the agent was inexperienced and having trouble entering my data. She setup the internet installation but was unable to transfer my phone number. I was told to try later. I have not mentioned that Xfinity also had a deceptive offer of a new iPhone 17 Pro on us.  Turns out Xfinity's definition and the common man's definition of " on us" differ.  Xfinity's means trade up to a new phone. That's a deal one could get anywhere.

A phone agent "helps" me order the iPhone 17 which I believe is free when I send my iPhone. She says I need to pay a $175 refundable deposit until they receive my phone. I'm now told that the $175 is for a new number and tax. I never asked for a new number and in fact transferred my existing number.

I've spent hours trying to remove the new number from my account but as of yesterday it was still listed.

My "On Us" phone and free phone line is now billing me $175 plus 11.75/month for 3 years or $423 and my bill includes a $40 line charge.

It is impossible to talk to the same person or anyone with authority to resolve issues.

DECEPTION??  YES!!!  SCAM??  YES!!!  POORLY TRAINED EMPLOYEES??  YES!!   and I believe this system is set up this way intentionally