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user_7faego
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Visitor

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1 Message

Monday, July 13th, 2026 11:35 AM

death

I have tried to cancel the service for my sister that passed away twice by uploading her death certificate, according to guidelines online. The other person on the account has also passed away. The account is still getting charged. How can I get the account closed and the charges reversed? 

Thank you!

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Updated 

1 hour ago

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XfinityPeterH

Official Employee

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2.9K Messages

1 hour ago

 

user_7faego My condolences for the loss of your sister. Our team is here for you. Please send us your full name, your sisters name and the address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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