Visitor
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1 Message
Day 9 of no internet service
We have had a tech out to confirm the problem with our internet is at the street. I can’t get a live person on the phone to give us any kind of estimate on when our services will be restored. This is a huge problem, especially since we work remotely. Why is it so hard to have clearer communication with your customers?? I’ve been to the xfinity store twice and they have no ability to give us more information on when a crew will be out to fix the problem. Someone offer us some help!!
XfinityArmand
Official Employee
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2.2K Messages
8 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_uhoipu! We are so glad to hear from you and want to assist in any way that we can with your service concerns. No worries! You have reached out to the best team to help get you info on what is going on for you. Do you use or Xfinity app? Has that been helpful in receiving updates? We can certainly take a look for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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