Visitor
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1 Message
Dave and Busters gift card not working
I redeemed a dave and busters reward yesterday and all i get is an error message when trying to access it. I tried customer service on the app and they told me they were all gone so why is it showing in my account. He couldn't help me and only wanted to sell me new service. The gift card is null when I try online.
XfinityFrank
Official Employee
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2.4K Messages
10 hours ago
Hi there, @user_0ss3ru. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with the Dave & Buster's reward. We can take a look into this for you.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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XfinityFrank
Official Employee
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2.4K Messages
4 hours ago
@user_0ss3ru, we want to thank you for reaching out on the Community Forum for support with your membership reward redemption issue. We are glad we were able to get it resolved with help from our fabulous rewards team. Never hesitate to create another public post for any of your future account and service needs! Take care!
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