The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
You can check your data usage using our awesome Xfinity app. We are not able to identify the usage by device, so you would have to find a different program that would allow you to see that.
Have you connected any new devices lately, or changed the way you use your Internet?
Please see my previous posts. I clearly stated that NOTHING has changed. We are 3 adults that work full time jobs. My son is gone at least 12 hrs per day. He is a gamer and plays about 4 hrs/day. I realize this uses lots of data but he's been playing the same games on the same desktop for years. Again, NOTHING has changed. I use the app very often and it does not identify usage by device. The same thing happened at the same time last year. I was told several times that Xfinity is unable to identify usage by device. You claim it can. Please provide detailed instructions as to how I can access this info. I can view exact amount of data but not by device. The app shows the data graph and I check it frequently, sometimes multiple times daily. It shows what devices are connected to wifi and which ones are not. This doesn't mean a thing. Xfinity told me that my tv boxes use data but they won't tell me how much. The app is useless. When I click the tab that says VIEW YOUR PLAN it states that my current plan VOICE only but I have cable, internet and voice. I was told that there is NO option for me to change my plan and pricing unless I agree to ADD services and/or start a new contract. NOT HAPPENING! Everything in the app circles around and around to get me to add wireless phones. I'm retiring soon and when I have a little more free time I plan to make changes to all of my current entertainment services and it will not include COMCAST/Xfinity. Long, long time customer with 2 homes in 2 different states that both have COMCAST services. No rewards for sticking around for decades. Just keep upping the prices.
user_e9186b Aside from seeing your total monthly usage, with Xfinity xFi, you can set up user profiles and assign devices to specific users. If you follow this link: Managing Profiles with Xfinity xFi - Xfinity Support, you can see how to create, manage, and assign devices to specific users. You would then be able to monitor each user's total data consumption to better narrow down who and what devices could be using the extra data. Xfinty X1 boxes do use data but the amopunt of data can vary depending on how the box is used. A X1 box that that is also used to stram movies through apps such as Netflix or Hulu or watching On Demand content would use more data than a X1 box that isd only used to watch live programing. Xfinty tries hard to recognize our long time customer, if you haven't had a chance to enroll yet, the Xfinity Rewards Program has great offers depending on how long you have been customers! You can reveive discounts on movie rentals and purchases, up to 50% off accessories from and Xfinity store, or you could even win a trip to Universal Studios! You can find more information on the Xfinity rewards program here https://www.xfinity.com/rewards. You can always view promotions availalbe in your area by loggin into the Xfinity app, I would be happy to check for you as well, I would just ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This does not solve my problem. I use the App and check often to view the data. There has been NO change in the people living in our household, the devices we use, or use of data using devices. 2 of us rarely stream anything. The 3rd is my son who does connects directly to the modem and does a lot of online gaming. He has used the same computer, played the same games and played for the same amount of time for several year. He works far from home and is home less than 12 hours daily. It is odd that the exact same thing happened around this time last year. I noticed on the forums that many other have the same issues and Comcast is very vague about what could be causing the problem. Multiple times daily I check what devices are connected. Comcast says that I am using data even when no devices are connected. Different people at Comcast have given different answers regarding my TV boxes and apps that might be running data while we aren't even home and TVs aren't even turned on. I have also seen several posts claiming that Comcast admitted issue with the data calculators. Why can't they figure this out. Every move I make on the app or the website only wants to sell me more. I was told I can only change my current plan and get a better price if I add services such as mobile phones. NOT HAPPENING! I am a very long time customer with service at two homes in two different states. I am starting to think that I need to look into the streaming only life.
Hello @user_e9186b. Our Xfinity Internet plans include 1.2 terabytes (TB) of data a month. A very small percentage of our customers use more. Sign in to My Account today to see a breakdown of your own data usage. Here is the link to check it out https://customer.xfinity.com/#/devices#usage
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110K Messages
1 year ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.5K Messages
1 year ago
Hi there, user_e9186b
You can check your data usage using our awesome Xfinity app. We are not able to identify the usage by device, so you would have to find a different program that would allow you to see that.
Have you connected any new devices lately, or changed the way you use your Internet?
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user_e9186b
Visitor
•
5 Messages
1 year ago
This does not solve my problem. I use the App and check often to view the data. There has been NO change in the people living in our household, the devices we use, or use of data using devices. 2 of us rarely stream anything. The 3rd is my son who does connects directly to the modem and does a lot of online gaming. He has used the same computer, played the same games and played for the same amount of time for several year. He works far from home and is home less than 12 hours daily. It is odd that the exact same thing happened around this time last year. I noticed on the forums that many other have the same issues and Comcast is very vague about what could be causing the problem. Multiple times daily I check what devices are connected. Comcast says that I am using data even when no devices are connected. Different people at Comcast have given different answers regarding my TV boxes and apps that might be running data while we aren't even home and TVs aren't even turned on. I have also seen several posts claiming that Comcast admitted issue with the data calculators. Why can't they figure this out. Every move I make on the app or the website only wants to sell me more. I was told I can only change my current plan and get a better price if I add services such as mobile phones. NOT HAPPENING! I am a very long time customer with service at two homes in two different states. I am starting to think that I need to look into the streaming only life.
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