The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
You can check your data usage using our awesome Xfinity app. We are not able to identify the usage by device, so you would have to find a different program that would allow you to see that.
Have you connected any new devices lately, or changed the way you use your Internet?
This does not solve my problem. I use the App and check often to view the data. There has been NO change in the people living in our household, the devices we use, or use of data using devices. 2 of us rarely stream anything. The 3rd is my son who does connects directly to the modem and does a lot of online gaming. He has used the same computer, played the same games and played for the same amount of time for several year. He works far from home and is home less than 12 hours daily. It is odd that the exact same thing happened around this time last year. I noticed on the forums that many other have the same issues and Comcast is very vague about what could be causing the problem. Multiple times daily I check what devices are connected. Comcast says that I am using data even when no devices are connected. Different people at Comcast have given different answers regarding my TV boxes and apps that might be running data while we aren't even home and TVs aren't even turned on. I have also seen several posts claiming that Comcast admitted issue with the data calculators. Why can't they figure this out. Every move I make on the app or the website only wants to sell me more. I was told I can only change my current plan and get a better price if I add services such as mobile phones. NOT HAPPENING! I am a very long time customer with service at two homes in two different states. I am starting to think that I need to look into the streaming only life.
EG
Expert
•
117.2K Messages
2 years ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
3.2K Messages
2 years ago
Hi there, user_e9186b
You can check your data usage using our awesome Xfinity app. We are not able to identify the usage by device, so you would have to find a different program that would allow you to see that.
Have you connected any new devices lately, or changed the way you use your Internet?
2
0
user_e9186b
Visitor
•
5 Messages
2 years ago
This does not solve my problem. I use the App and check often to view the data. There has been NO change in the people living in our household, the devices we use, or use of data using devices. 2 of us rarely stream anything. The 3rd is my son who does connects directly to the modem and does a lot of online gaming. He has used the same computer, played the same games and played for the same amount of time for several year. He works far from home and is home less than 12 hours daily. It is odd that the exact same thing happened around this time last year. I noticed on the forums that many other have the same issues and Comcast is very vague about what could be causing the problem. Multiple times daily I check what devices are connected. Comcast says that I am using data even when no devices are connected. Different people at Comcast have given different answers regarding my TV boxes and apps that might be running data while we aren't even home and TVs aren't even turned on. I have also seen several posts claiming that Comcast admitted issue with the data calculators. Why can't they figure this out. Every move I make on the app or the website only wants to sell me more. I was told I can only change my current plan and get a better price if I add services such as mobile phones. NOT HAPPENING! I am a very long time customer with service at two homes in two different states. I am starting to think that I need to look into the streaming only life.
1
0