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user_mywia1
1st Topic

3 Messages

Wednesday, July 24th, 2024 8:06 PM

Closed

Data usage

Please tell me how I can see what is driving up my data usage. How do we find out. All these years and this is the first time this has ever happened. Nothing has changed. No way to see it on your app. 

Question

 • 

Updated 

9 months ago

90

2

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XfinityDemitrius

Official Employee

 • 

1.8K Messages

9 months ago

Hey @user_mywia1, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet data usage. I would be more than happy to offer my assistance looking into this further for you.

 

I certainly understand the importance of keeping track of the data usage in the home in order to prevent any additional charges from populating. While we would be unable to provide you with specifics, we do keep record of all incoming and outgoing data usage. We do not track specifically the data or devices using that data. 

 

I would highly recommend using the Xfinity App where you can view the current monthly data usage for the account. It can take up to 24 hours for the data usage meter to update, but would provide an accurate assessment of the data usage for the home.

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user_mywia1

3 Messages

Tried that. Tells me the usage but not specifics. So I have no idea why my usage has almost doubled in July. Nothing has changed.  Why!!!! Cannot I not see what Device is driving usage. We were barely home yesterday and your customers service agent told yesterday usage was high! Explain that!

9 months ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Please accept my most sincere apology for the experience you have encountered @user_mywia1, but as mentioned above, we are unable to see where the data usage is being used. If you wish, you can always purchase third-party networking equipment that may have those features, but we do not have the ability to track the data usage beyond incoming and outgoing data. You can use the Xfinity App on a daily basis to see and calculate usage.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_mywia1

3 Messages

I find it odd that several consumers are experiencing the same thing all of a sudden. Seems fishy! 

9 months ago

0

XfinityAdrienne

Official Employee

 • 

1.2K Messages

I completely understand the concerns, user_mywia1! We would recommend reaching out to our Customer Security Assurance Team for further assistance with what is driving the data concerns. You can find their information here https://internetsecurity.xfinity.com/help/report-abuse. Please let us know if you have any other questions/concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_v735cw

1 Message

9 months ago

I'm experiencing the same thing. The crazy part is we were without service for 7 days due to power outages from Hurricane Beryl.  But I went from an average of 500-600 gb to 1100+ with 6 days left in my billing period  Something isn't adding up. 

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