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Reau482
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61 Messages

Friday, January 31st, 2025 7:26 PM

Data usage - sudden spikes in usage???

Been an Xfinity customer for 30+ years and just received my first notice that I am within 25% of using up my data????  I have NEVER received a notice regarding data and did not even know there was a data limit.  We are a retired couple with one computer and a couple of tvs.  Our phones are not Xfinity.  Our internet/viewing habits have not changed.  Why all of a sudden has our internet data spiked?  We already have a problem getting the speeds of internet that we pay for and now our data is spiking for no apparent reason.  What is going on Xfinity?  

Question

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Updated 

3 months ago

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XfinityJorge

Official Employee

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2.1K Messages

3 months ago

Reau482 Hey there! We see how important this is to you and I am happy to work with you to provide you with peace of mind on your data usage. I know how concerning this can be and we will make sure to take a look into this. Can you please send us a DM with your name and address so we can start working on this?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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Reau482

Contributor

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61 Messages

I sent you my info.  Guess I have to have 20 characters to post.  

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3 months ago

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