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jmg272
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Tuesday, February 27th, 2024 1:59 PM

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data usage page doesn't work

The link doesn't work for my account.

https://customer.xfinity.com/#/devices#usage

If I type Data Usage into the Chat Assistant it will tell me my usage, but the page link opens up and only shows help and support information like below.

Just trying to let someone at Comcast know.

Help & Support

View Help & Support

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Updated 

2 years ago

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user_noname

Contributor

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168 Messages

2 years ago

@jmg272 - Yes, that page has not been working consistantly since November, there are quite a few long posts on this topic, you are welcome to review this one.

(edited)

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user_noname

Contributor

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168 Messages

2 years ago

@jmg272 - just got a response from Xfinity on DM:

"Hello! We just wanted to follow up with you as promised regarding the ticket we sent out for you a few days ago. Our Engineering Team has acknowledged that this is a known issue that our customers with owned modems are experiencing. The recommended workaround is to use the app instead. Other than that, there is no ETA for a fix at least for now."

"We do know they are working to resolve the issues with the site but sadly we do not have a time frame of when that fix might be in place. We are redirecting everyone to the App for the time being. If there is anything we can assist you with moving forward, please let us know."

(edited)

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jmg272

4 Messages

Thanks... I do have a home owned modem.      This is my first notice in years I've got about data (if ever)... but I just recently cut the cord and only stream now.. so I guess I will have to watch my usage with being used to just leaving several tvs playing something all the time (like YoutubeTV I just started with).

I will try the app, haven't ever used it that I'm aware of.

2 years ago

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user_noname

Contributor

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168 Messages

@jmg272 - https://xfinity.com/usagemeter  started loading. . . 

2 years ago

0

XfinityAirelle

Official Employee

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3.2K Messages

 

jmg272 Hi there! Thanks for taking the time to let us know about the issues you are having accessing your data usage page. We undersatdn how important that is. When trying the link that you provided, I do not see any issues on my end. In this case, we would recommend clearing your cache and cookies and trying again. 
 
As one of the other forum members posted, you can also use our awesome Xfinity app to check your usage. You can get the download here: https://www.xfinity.com/apps
 
We hope this information helps. Let us know if you have any other concerns. 

 

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2 years ago

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