Data Usage Graphs Not Working

I see up through April.   Then I see 15gb in May but I know that value is wrong because we average around ~750gb a month.  June has no data usage.

Thank you for further clarifying what is showing on your end, @schmaustech. Have you changed out <Edited: Spelling> your modem since April or has everything remained the same on your end? 

Nothing has changed hardware wise for the modem. 

Since there have been no changes to your equipment when this began, we will need you to reach out to our Customer Security Assurance department, CSA, @schmaustech. They are able to investigate data meter issues. This link shows their contact number and hours they are in the office. They will get this fixed for you! 

That is unfortunate since I don’t have hours to sit on the phone.

Thanks for reaching back out on Xfinity Forums, schmaustech. I would recommend reaching back out to our CSA Team for support on this matter. They can look into issues with your data usage to ensure everything is resolved. 

Telling customers an acronym and then providing no way to contact them really does not help.   

My apologies as I thought the information was already in the thread. It is our Customer Security Assurance Team, CSA. You would reach them through our support number by asking for the team, 1-800-Xfinity (800.934.6489).

@schmaustech Did you speak to the CSA team or to customer service? You would have to ask for Customer Security Assurance team. They have the tools to assist with your data concerns.