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schmaustech
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5 Messages

Tuesday, June 10th, 2025 8:18 PM

Data Usage Graphs Not Working

How can customers manage their data cap usage when the Xfinity graphs are not updating to reflect the data usage?   Fix the graphs.

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2 days ago

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XfinityAlfonso

Official Employee

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1.7K Messages

2 days ago

Hello @schmaustech are you able to still see prior months of usage reflected, or is all data usage not available to view? 

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schmaustech

Visitor

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5 Messages

I see up through April.   Then I see 15gb in May but I know that value is wrong because we average around ~750gb a month.  June has no data usage.

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2 days ago

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XfinityRay

Official Employee

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2.9K Messages

Thank you for further clarifying what is showing on your end, @schmaustech. Have you changed out <Edited: Spelling> your modem since April or has everything remained the same on your end? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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schmaustech

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5 Messages

Nothing has changed hardware wise for the modem. 

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2 days ago

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XfinityRay

Official Employee

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2.9K Messages

Since there have been no changes to your equipment when this began, we will need you to reach out to our Customer Security Assurance department, CSA, @schmaustech. They are able to investigate data meter issues. This link shows their contact number and hours they are in the office. They will get this fixed for you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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schmaustech

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5 Messages

That is unfortunate since I don’t have hours to sit on the phone.

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2 days ago

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