Visitor
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1 Message
Data overage
I am switching to Starlink cause it is weird how all of a sudden despite no changes in my household or usage I am getting charged $70 and even $90 a month overage even when we aren’t home and no devices are on and no new MAC addresses logging on. Comcast is stealing from us because their tracking is off and they are charging us without real proof. Law suite is coming, Comcast!!!
NoNoBadPuppy
Problem Solver
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618 Messages
19 hours ago
Have you checked your actual data usage? The method is different for each OS. If your data recorded is different, then it is their issue. If it matches, you have other problems that need to be dealt with.
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XfinityJanelle
Official Employee
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1.5K Messages
18 hours ago
Hey @user_bb82gn , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your data overage. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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