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Saturday, October 26th, 2024 1:05 AM

Data overage

I received email stating I am over my usage for the month but I have not changed my streaming habits. I need help resolving this issue please.

Official Employee

 • 

1.7K Messages

20 days ago

 

user_2j96zd Thank you so much for using our Forums and we see you have some concerns about your usage. Our team is here happy to help and you came to the right place for assistance. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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