Visitor
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1 Message
Data limit reached
Says I hit my 1.2tb cap for the month tho I have unlimited. Tried using the worst chat bot I’ve ever seen. Wants me to schedule a callback but soonest available is December 26th. If this isn’t fixed tomorrow I’m switching providers. This one single issue is enough [Edited: Language] when I can’t just talk to a representative. Such a big company with so much money and all we can afford is an ai robot that does absolutely nothing that isn’t in a q&a.
XfinityJeff
Official Employee
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485 Messages
7 hours ago
Good morning @user_t0s1gd, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting notifications about the data cap when you are on the unlimited plan, but you have come to the right place for assistance for this issue, we can take a look at the account and see what is going on. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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