Visitor
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1 Message
Data just shot up after years of use no reason
Can't believe this has happened….Got a notice that within the 1st 15 days of this month that I had exceeded I had used 75% of my data. My wife and I have not changed anything that we've done over the years this is the first time it ever happened and a record of my monthly use shows it's well below 50% for the month of what we normally use .
Two days later it said that I went over limit.
All I did was stream one movie after the 1st notice. Then went to turn on my TV and my regular cable was lagging really really bad. Then saw a flash notice the TV was being disconnected from the Internet. That doesn't make any sense because it's a direct cable into the TV. So I rebooted the box and went to watch one of my recorded movies and the lag and stutter was horrible. It was almost like my regular cable TV was being throttled. Checked it this morning and it's working fine now. None of this makes any sense. yes I rebooted the modem today and set traffic meter on the router. Still does not make any sense and looks like I'm not alone on this
XfinityJustinM
Official Employee
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102 Messages
1 day ago
Good afternoon @user_936r02, I know how frustrating it can be when things jump out of the norm. It is important to remember that one switch of a setting like going from 1080p to 4K can start to make a world of difference when it comes to data usage. Sometimes even backup settings on a phone can switch, and cause some change to your usage. We do not do any throttling for any reason, so you may have just been experiencing some connection issues with your cable box. Rest assured we will review everything, and make sure you are all set moving forward. If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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