2 Messages
Data Cap
I am currently using xfinity in Florida as my internet provider. I am using one of the 1.2 TB data cap plans. On recent months I have been going over the cap. We are a household of 5 people and everyone is usually online doing something. So in my view the 1.2 TB is not enough for a family with so many internet users. Besides that, I have reached out to xfinity to find out how I can remove the data cap and go to an unlimited plan. The employee at the store told me if I pay $10 extra a month, I could remove the data cap but for me to do that I had to call a phone number and ask for the promotion. I called the number and they told me that I had to rent their equipment to be able to have that promotion and that I could not do it if I own my equipment, which is the case. I spent a lot of money on my own modem and router, and I think this is unfair and a way for xfinity to make more money. I believe I pay enough for internet usage and I should not be banished from promotions just because I own my own equipment. Another point is that 1.2 TB cap was probably good 4 years ago, but today, everything you buy has a connection to the internet and it probably does not apply today. That cap should be double for today standards.
XfinityJoshuaG
Official Employee
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331 Messages
1 year ago
@user_ci5jtx Sorry to hear that you keep going over the limit. I'm sorry you feel it's unfair but the majority of our customers stay well under the limit and the cost of unlimited data plans goes towards infrastructure and bettering our network. We do offer a cheaper data option if you rent our modem but if you own your own I do believe you're looking at about $30 to add unlimited data.
If you want to look into costs please send us a direct message with your full name and address.
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user_ci5jtx
2 Messages
1 year ago
I just received a call from Xfinity about this. I was escalated up to Level 3 support. Basically the deal is the following. If you rent their modem you can add Xfinity Complete to your plan which removes the data cap on the plan for an extra $10. If you own your equipment they charge $25 to remove the data cap so you can be unlimited. I don't know about this ... but the $25 charge is basically the rental fee for the modem ($15) plus the ($10). To me that is a rip off. I don't need their modem, so why do I have to pay the extra $15 if I have my own equipment. Not fair at all. Sorry ... but this is Xfinity being Comcast. I am not doing that and hopefully they will play fair one day.
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ahunt01
New Poster
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3 Messages
1 year ago
They won't change this or increase the cap, just another way to make more money for Comcast.
Wish FiOS was available
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INTREPID-FL
Visitor
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10 Messages
11 months ago
You're 100% correct. Xfinity / Comcast has a [Edit: Inflammatory].
(edited)
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