U

Visitor

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9 Messages

Saturday, January 6th, 2024 3:13 AM

Closed

Data breach- now receiving threats

I just had ten calls from a blocked number and when I answered one of them they knew my name and said “listen up, this is a warning..” so I hung up. I then had more missed calls from them and then received a text message that was a cash app request. I don’t even use cash app but the request said “$200 you have 10 mins. (Insert my address).” 
I have a feeling this is from the data breach from October. Can anyone verify something similar has happened to them? 
I’ve already filed a complaint with the FCC previously but perhaps it might be helpful to try again? 

Official Employee

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3K Messages

1 year ago

Hey there, @user_9bd069 thanks for reaching out through Xfinity Forums. I would recommend you go to our website, www.xfinity.com/dataincident for more information. You can also reach out to our team handling this directly at 888-799-2560. They are available 24 hours a day, 7 days a week. We appreciate you reaching out. 

Visitor

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9 Messages

Thanks for the reply but the last thing I’m doing is reaching out to someone. They owe me a call, email, anything. 

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