The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hey there — we hear you, and we know how frustrating it can be dealing with unexpected data charges. It definitely makes sense that you'd want to either upgrade to avoid those fees or look at other options altogether.
We’d love to help you explore a plan that better fits your needs. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
EG
Expert
•
110.2K Messages
1 month ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
•
2.5K Messages
30 days ago
Hey there — we hear you, and we know how frustrating it can be dealing with unexpected data charges. It definitely makes sense that you'd want to either upgrade to avoid those fees or look at other options altogether.
We’d love to help you explore a plan that better fits your needs. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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