1 Message
Dangerously low wire, safety hazard
There is a dangerously low wire hanging on the street at around
<EDIT: Removed Personal Information>
There is no way to report this without making an account and I'm not even a customer. This is such an outrage there is no way to just send an email to xfinity that it's appalling. Comcast/xFinity should be ashamed! I did not speak to an actual human, the AI assistant is not trained to deal with anything at all unless one is signed in first. Horrible prompting! There is no way to report a safety hazard.
XfinityJeniece
Official Employee
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3.2K Messages
1 year ago
Hey there, @user_kjecw8 thanks for reaching out through Xfinity Forums regarding the outside wiring in your area. We definitely want to ensure this is resolved for you. You have reached the right place. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_743gk5
1 Message
1 year ago
I am a customer and u have reported a similar issue several times to no avail. It's been months and they have still yet to fix their wire hanging. On ground. I'm hoping we or the neighbors don't run it over while mowing grass now. It's ridiculous that the don't address these issues in a timely manner.
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