Visitor
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1 Message
dangerous wire situation and NO HELP from Xfinity
I have a dangerous wire situation. And it is IMPOSSIBLE to talk to a live "REAL PERSON" at Xfinity. I get bounced around from chat bots to virtual agents. There are no "live human beings" who will take calls from customers. Between my two homes I pay almost $600/month to xFinity and I cannot talk to a live person.
Due to a storm in Mantoloking NJ, my home at [Edited: "Personal Information"] has a "broken wire". It is laying across my drive way and across my yard. I have NO SERVICE at ALL and it is a dangerous situation. I opened a ticket and no one is calling me back: [Edited: "Personal Information"]
I URGENTLY need to talk to a live representative from xFinity. My mobile is [Edited: "Personal Information"], Paul [Edited: "Personal Information"]
XfinityFrank
Official Employee
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1.4K Messages
10 months ago
Hi there, @user_thea18 Thanks for reaching out to us here on the Community Forum! We would be more than happy to assist in getting this issue resolved! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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