Dangerous Cable on SIDEWALK

Notifying Comcast that since they did not keep their word of, coming to Woods Edge Condo complex, Palos Hills, IL, between 1 - 5, to remove the cable that has been laying across 2 of our sidewalks for more than 2 months. Or management company is threatening to CUT THE CABLE AND REMOVE IT. I will be very upset if my service is interrupted because of Comcast's negligence.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

121.4K Messages

23 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBrianH

Official Employee

•

2.5K Messages

23 days ago

user_3nz765 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

0

U

user_3nz765

Visitor

•

2 Messages

16 days ago

This is absolutely ridiculous. There is a serious situation with Comcast/Xfinity equipment and they are sending me all over the place for a solution. I hope someone directly associated with the company reads this and has the authority to correct it properly.

1

0

XfinityFrank

Official Employee

•

2.7K Messages

Hello, @user_3nz765. We would be happy to help with this. We responded to this thread on 8/30 with directions on how to send us a direct message, but never heard from you.

Please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

16 days ago

0

Customer Service

user_3nz765

Dangerous Cable on SIDEWALK

EG

XfinityBrianH

user_3nz765

XfinityFrank

New to the Community?