Visitor
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8 Messages
Damaged Sprinkler System
Hi. Unfortunately, my sprinkler system was damaged today by a technician when he was trying to trench under my driveway to connect my neighbors new cable line. I called today and was able to start a damage claim; I have an ECM number to reference. I was told someone would reach out but I haven’t been contacted yet.
I was wondering if there was someone online who may be able to help me sooner. This was kind of bad timing as I’m in the military and will be deploying in 9 days. Just trying to figure this out before I leave so that my family doesn’t have to deal with it.
Any help would be greatly appreciated. Thanks in advance.
CC_Armand
Official Employee
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2.4K Messages
3 years ago
Hi there @user_6b39dc! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to make sure that your concerns are addressed. No worries! You have reached out tot ha right team ,and we are going to work to get things taken care of for you. So that we can get started, please feel free to shoot us a private message with your full name, service address and any ticket numbers you may have. That way we can access your account and take a look at what is going on for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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