Hi there, @Jo3shm0! Thanks for reaching out to us here on the Community Forum! Sorry to hear you had trouble with your internet installation. We can certainly help get a report in. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to begin authentication. Thanks!
Xfinity installed a conduit under my driveway and now the pavers sinking. I have a ticket Number. What is the status of my ticket number ECM0010432294? Since there is no way to talk with an english speaking agent, should I sue Comcast in Small claims court to fix my driveway?
flicka Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
•
1K Messages
2 months ago
Hi there, @Jo3shm0! Thanks for reaching out to us here on the Community Forum! Sorry to hear you had trouble with your internet installation. We can certainly help get a report in. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to begin authentication. Thanks!
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