Visitor
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1 Message
Damaged green utility box
How do we put in a request to repair a damaged utility box? This has been damaged since move-in and we've tried opening tickets, calling customer support, etc with no action.
Visitor
•
1 Message
How do we put in a request to repair a damaged utility box? This has been damaged since move-in and we've tried opening tickets, calling customer support, etc with no action.
XfinityArmand
Official Employee
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1.8K Messages
7 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_fc8c58! We are so glad to hear from you and want to help in any way that we can to ensure this is taken care of for you. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details to get this taken care of.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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