Need help scheduling maintenance on broken fiber. Fiber is not buried. Waiting for crew to bury it. Was wondering if that crew would be able to perform necessary fix to restore service.
Thanks so much cor taking the time to reach out to Xfinity Support @user_4mdny3. We are so glad to hear from you and want to assist in any way that we can to get this taken care of. Please feel free to shoot us a private message with your details so that we can get things taken care of for you.
To send a "direct message" / "private message" message to Xfinity Support:
EG
Expert
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111.5K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.2K Messages
9 hours ago
Thanks so much cor taking the time to reach out to Xfinity Support @user_4mdny3. We are so glad to hear from you and want to assist in any way that we can to get this taken care of. Please feel free to shoot us a private message with your details so that we can get things taken care of for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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