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user_oivu03
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Visitor

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2 Messages

Wednesday, March 4th, 2026 4:35 PM

Damaged Comcast/Xfinity box on our street

A car hit a Comcast/Xfinity box on a busy street near my home. Who do I contact to fix it?

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8 hours ago

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XfinityGabriel

Official Employee

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3.1K Messages

5 days ago

@user_oivu03,

Thanks for taking the time out of your Wednesday to reach out. This definitely sounds like something we need to take care of right away. You've come to the right place. Our team of experts is dedicated to resolving damage concerns such as this over social media. We can help. Can you tell us if you are noticing a service issue currently due to the damaged box?

 

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user_oivu03

Visitor

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2 Messages

We have no issues.

Whats left of the box is located about 20 ft at [Edited: Personal Information]. The area has already been marked by the “Call Before You Dig” folks a few weeks ago. It is an eyesore & is need of repair/ restoration.

(edited)

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8 hours ago

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XfinityJustinM

Official Employee

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591 Messages

We'll need to grab some additonal information to make sure this work gets in front of the right team @user_oivu03. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support:
 Click "Sign In" if necessary
 Click the "Direct Messaging" icon 
 Click the "New message" (pencil and paper) icon
 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
 Type your message in the text area near the bottom of the window
 Press Enter to send it.

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8 hours ago

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