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sheriwnds
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09/11/2026 6:05 PM

Damage to property caused by Xfinity

Not sure how to go about this- 

I am requesting landscape damage repaired, which was caused by Xfinity trucks and equipment digging to repair cable on my property during last loss of power. 

There are deep ruts in my yard with bare soil exposed where previously there was level ground & grass.

The area needs to be leveled & seeded.

Please contact asap.

Question

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Updated 

1 hour ago

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XfinitySean

Official Employee

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973 Messages

1 hour ago

Hi sheriwnds, thanks for taking the time to post here on the forums! I apologize about the damage to your property. You're going about this the exact right way, and our team would be more than happy to get a claim submitted for you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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