Visitor
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5 Messages
Damage to my sewer line from cable installation
Good morning,
In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage.
Independent camera analysis performed by a third party indicates that the blockage is caused by a Comcast underground cable installed through our sewer line. I am happy to share the video and the independent analysis.
To date, we have incurred approximately $1,000 in costs associated with your cable.
Currently, we cannot use our sewer system.
Here is what I want:
1) Reimbursement for all future costs associated with repairing my sewer line caused by your cable.
2) Reimbursement of all past costs associated with clearing blockages directly associated with your cable
3) All work and reimbursements must be done before December 19th.
4) Coordination between our plumbing and your Comcast team so that the cable can be moved during the repair process.
If the work is not completed by December 19th, we will incur additional costs, which we will pass on to you.
I would appreciate your timely resolution of this issue.
Thank you
XfinityPaula
Official Employee
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1.9K Messages
3 months ago
Good morning user_j77dor. Thank you for brining this damage to our attention and allowing us to assist you. I'm sorry to read of all the trouble your have had to deal with since August. I'm sure it's been frustrating. I would be happy to help out and open a claim with our team to have the damage investigated and work with our team to ensure there are no additional issues.
Please send us a direct message with your name and service address. I will open the request and we will follow up with you from there on the investigation.
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