damage to my property

Xfinity has caused a lot of damage to my property. We have called and someone came to look at the damage but did nothing and we haven't heard anything since. The driveway is mud now, tree limbs broken, fence broken, grass is dead. How is this acceptable?

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XfinityJanelle

Official Employee

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2.3K Messages

21 days ago

Hey @user_djn9mp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding damage to your property. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_djn9mp

Visitor

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3 Messages

When can I expect a response to this issue?

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16 days ago

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XfinityTommy

Official Employee

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3.1K Messages

user_djn9mp If you would head back to the direct message thread, we had replied to you in there a couple of minutes after you sent over the initial direct message. We are just waiting on your reply for how you would like to proceed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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16 days ago

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user_djn9mp

Visitor

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3 Messages

Oh, the response that instructs me to post my issue on the forum? That is not a response to the issue. "We are just waiting on your reply for how you would like to proceed."? Uhhh, repair the damage entirely. When will the damage be repaired?

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16 days ago

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XfinityTommy

Official Employee

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3.1K Messages

user_djn9mp If you head back into the direct message thread, you will find a message acknowledging your concerns, and for us to move forward addressing the damage concerns we need to confirm identity to loop in our local field team about things to get everything sorted out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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16 days ago

0

Customer Service

user_djn9mp

damage to my property

XfinityJanelle

user_djn9mp

XfinityTommy

user_djn9mp

XfinityTommy

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