Damage to my property after internet being restored

Hello @user_oatlda, and thank you for bringing this to our attention here on our Xfinity Community forums.

It’s completely understandable to have concerns when unexpected damage occurs to your property, and we'd appreciate the opportunity to have this reviewed.

Please send us a Direct Message* with your full name and complete service address. If available, include photos of the damage and the approximate date the work was performed. Once we receive that information, we'll help ensure the appropriate review is initiated and work with you on the next steps.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.