Visitor

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1 Message

Thursday, September 4th, 2025

Damage during installation

Hi, the workers are at my house installing the fiber and they broke my Invisible Fence about an hour ago. How do I file a claim?

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Official Employee

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2.1K Messages

8 hours ago

Hey @user_uy1e5o, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to submit a damage claim request on your behalf. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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