Visitor
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1 Message
Damage Complaint
My damage complaint continues to be closed without resolution 1 complaint open and closed Jan 30th second complaint open and closed Feb 2nd. I called again and they said they’re was a special ticket open for Feb 6th but still not resolved. I have pictures of the damage but I cannot find a way to send pictures of the problem.
XfinityJeniece
Official Employee
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3.8K Messages
4 hours ago
Hey there, @user_x924y3, thanks for reaching out through Xfinity Forums regarding your damage complaint. We would be happy to help you with going over the claim details to get more information. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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