1 Message
Damage claim reported
I had a damage claim and a number generated. A lightning strike hit Xfinity lines and it knocked out Xfinity box and my property. Rickie green from cui initially was responsive to my damage claim and now i cannot get an answer from Xfinity or any department.
XfinityJorge
Official Employee
•
2.3K Messages
2 years ago
Hello @user_l52asx thanks for contacting our Xfinity Support Team over our Forums. We are happy to look into this damage claim and see what the next steps are. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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