Damage claim for customer-owned modem due to verified network damage.

Hello @ReneP77, and thank you for reaching out here on our Xfinity Community forums, and thank you for bringing this to our attention.

Please send our team a Direct Message with your full name and complete service address. We’ll take a closer look from there and help get you pointed in the right direction.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.