Visitor
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1 Message
Damage cable line
My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.
Visitor
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1 Message
My neighbor got a fence installed and now my Internet don’t work. I’m pretty sure they hit the cable line. I’ve tried everything else.
EG
Expert
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120.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.2K Messages
2 hours ago
Greetings @user_x1051x, and thanks for reaching out to us on the Xfinity forums with your issue, and thank you @EG for moving the post, so we can respond. I am very sorry to hear about the issues you are having with the internet, as someone that works from home I know how important the internet is, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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