3 Messages
Daily Outages
Hello there have been daily outages at my address and Xfinity makes it almost impossible to contact an actual person and has poor communication in general. I have been able to verify through the app that it is on Xfinity's end and not mine every time the internet has gone out but I would like to get some communication as to why Xfinity is having daily outages in my area and when they expect the issue to be completely fixed. I work from home and the poor unreliable service Xfinity has provided is unacceptable.
XfinityDena
Official Employee
•
3.3K Messages
6 months ago
Thanks for reaching out @zachs1 . I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
2
0