Visitor
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1 Message
Daily internet outages
My internet service is usually great and I have no issues but this past week I have experiences an outage or multiple outages every day. These outages are quickly posted on the Xfinity status site and resolved in around 15 minutes. Each outage is resolved pretty quickly but as someone who relays on my service for work its becoming disruptive to experience a daily outage event. Anyway to get some more details on what is going on in my local area causing these daily outages?
Thanks.
user_c1f84e_van_wa
Visitor
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1 Message
3 years ago
Same issue for me. I have lost almost a full day of work because of this. I am getting very frustrated! I can't find a way to talk to a human either, the chatbot has been a huge waste of time. I would like to know what is going on as well. Supposedly they just made "upgrades" in my area but I'm losing my patience.
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XfinityEricB
Official Employee
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2.2K Messages
3 years ago
Hello @user_68feef, and thank you for reaching out to us about your most recent internet issues. I too rely on my internet for work, and can understand the frustration. I would be happy to review past events to see if I can find a common issue for you! Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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