Skip to main content
user_bcb9e2
1st Topic

Visitor

 • 

1 Message

05/03/2023 3:09 AM

Closed

Cut irrigation line

Recently, Comcast replaced the cable feed from the distribution box to our home. This required trenching across our yard. Upon using our sprinklers for the first time this season, we found that they do not work. Testing voltage from the sprinkler zone controller to the sprinkler solenoids proves there is indeed no voltage delivered on any of the control wires. I would like assistance getting a property damage ticket established.

Question

 • 

Updated 

3 years ago

164

2

0

Oldest First
Selected Oldest First
CCAntoine

Retired Employee

 • 

1.4K Messages

3 years ago

Hey there @user_bcb9e2! Thank you for taking the time to reach out and being part of the Xfinity family. I'm so sorry that this has happened to you, and I'd be more than happy to get a ticket started for a damage claim. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

0

0

user_f285e0

Visitor

 • 

4 Messages

3 years ago

They cut mine too!! And there is no way to send a private message! You get the computerized chat!!!

1

0

XfinityJosephA

Official Employee

 • 

2.5K Messages

@user_f285e0 if you are signed in, and you are on our forums home page you will see a Direct Messaging chat bubble, a Bell Icon, and an Xfinity log. They are right under the service icons. (envelope, house, Wi-Fi, and phone) If you can't see them it may be related to the device you are using or the browser. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here