Thank you for reaching out to our team here. That is definitely an issue we can assist you with from here. Can you send me a direct message with the full name and complete address for your service?
@user_ikv38y, thank you for providing us with an update! I would love to check back in to see how the replacement goes, when day is the appointment scheduled on?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
•
2.2K Messages
29 days ago
Thank you for reaching out to our team here. That is definitely an issue we can assist you with from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
2
0