2 Messages
Cut cable
AEP is doing some wire work and they severed my cable. They patched it in the middle. It takes forever to connect to my streaming apps. I need a new wire ran.
2 Messages
AEP is doing some wire work and they severed my cable. They patched it in the middle. It takes forever to connect to my streaming apps. I need a new wire ran.
XfinityDena
Official Employee
•
3.6K Messages
10 months ago
Hello @user_8a0bi5 Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a damage wire! I appreciate you for bringing it to our attention to have our local team to address. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_8a0bi5
2 Messages
10 months ago
I rebooted the box and everything seems fine. I was concerned about signal drop with the splice, but so far everything is working.
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