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user_yrnixn
1st Topic

Visitor

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1 Message

Tuesday, June 9th, 2026 4:49 PM

Cut cable line

Contractor for Verizon digging in yard a cut cable for TV and internet! How do I get someone out here ASAP to fix?

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Updated 

3 hours ago

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EG

Expert

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118.4K Messages

3 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJorge

Official Employee

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3K Messages

3 hours ago

 

user_yrnixn Hi there! Thank you so much for using our Forums and for taking the time to write us. I am happy to look into this and make sure we get you connected after the line was cut at your home. To get started can you send us a DM with your name and address so we can start working on this? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "Start new conversation" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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