Visitor
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1 Message
Customer support
I have cable wires down across my driveway from the storms last week......that's right, last saturday and I've been trying to get your attention for that long, and no response. I have gone through the app and filed a report, twice. No response. ABSOLUTELY TERRIBLE CUSTOMER SERVICE ESPECIALLY IN AN EMERGENCY! I hate this company.
Address is:[Edited: "Personal Information"]
Do something about this.
EG
Expert
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119.2K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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1.2K Messages
6 hours ago
Hello user_iprgns, thanks for taking the time to reach out. It's important to remember when speaking in public to never post your personal information, your safety and security is important!
Unlike a standard service call, these crews don't require you to be home because the work happens entirely outside, which is why we provide a date range rather than a specific appointment. Outside appointments, if there are no delays, can take up to 14 business days from the date scheduled.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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