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user_6k9n7e
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1 Message

Monday, June 22nd, 2026 8:05 PM

Customer Support

The exorbitant costs of cable and internet should lol provide prompt and attentive service for customers!  Where is the loyalty of this company!  I have been trying to contact customer service for hours to no avail!  There are several complaints about service and nothing seems to be done!  I am taking my 2400.00 to another company!  This is ridiculous!

ND Bellamy

Question

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Updated 

51 minutes ago

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XfinityJeniece

Official Employee

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4.1K Messages

51 minutes ago

Hey there, @user_6k9n7e, thanks for reaching out through Xfinity Forums regarding your account. We truly appreciate you being a loyal customer, and we do not want to lose you as a customer. We would be happy to help you with your account today on this platform. Please send us a Direct Message with your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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