U

Visitor

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1 Message

Tuesday, May 27th, 2025 4:21 AM

Customer support

I need to discontinue my WiFi immediately. Please email me. It is ridiculous how hard it is to contact support with Xfinity WiFi asap- a terribly frustrating experience. Please rectify this asap. 

Expert

 • 

110.6K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.2K Messages

2 days ago

 

user_98eyo3 Hey there! Thank you so much for using our Forums to reach our Xfinity Support Team and we are here happy to work over this platform to assist with your concerns. To get started can you please send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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