New Poster
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3 Messages
Customer support is horrible
Anyone feeling that since the change to this xfinity assistant that keeps you from reaching out to support is lieu of automated answers has taken Xfinity support to a whole new low?
New Poster
•
3 Messages
Anyone feeling that since the change to this xfinity assistant that keeps you from reaching out to support is lieu of automated answers has taken Xfinity support to a whole new low?
Tek
Problem Solver
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913 Messages
2 months ago
The best support is here on the forums. Jut post about your issue and chat with Xfinity here.
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XfinityJorge
Official Employee
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1.9K Messages
1 month ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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108.8K Messages
1 month ago
Concern moved here to the Customer Service help section.
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mommyx4kid
Visitor
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1 Message
1 month ago
Yes, it’s impossible to get a real person but they are sure to contact you when your bill isn’t paid.
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