Customer Support - Cancel Servicr

Hello @Ksjordan912 and thanks for reaching out on our Xfinity Community forums and sharing the details of your experience.

I can understand your concern, especially after speaking with two representatives and requesting that your internet service be disconnected effective July 29, 2026, while still seeing the service appear active.

We'd be happy to take a closer look at the status of your account and review the cancellation request. Please send us a Direct Message* with your full name and service address, and we'll help investigate what's going on and ensure the account is reviewed appropriately.

We look forward to assisting you further.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514