Visitor
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2 Messages
Customer Support - 1 Year Plan
I am a verified student and just signed up for the 1-year (no contract), $40/month 1000 Mbps Internet plan, and I just have a few questions. Since some of this may vary by location, I will be moving into an apartment in Cambridge, Massachusetts, 02141.
First, I would appreciate a detailed breakdown of the total cost for my 1-year plan, including a confirmation of the monthly cost and any additional or hidden costs/fees/taxes associated with the plan (both one-time, monthly, and annual).
Additionally, I would like confirmation that this monthly cost is fixed and will not increase throughout the duration of the 12 months.
Lastly, I would appreciate clarification on the policy terms and agreement for this 1-year no-contract plan. Will the internet plan automatically cancel after the 1-year plan ends, or is there something I would have to do on my end to cancel it so I do not continue to get charged? I will only be in the area for these 12 months starting 9/1/2025, and will no longer need internet services after the year ends.
I called Xfinity customer support and was told I would receive all this information in a consent form after I signed up for the plan, but before it is authorized. When should I expect this?
Thank you
Accepted Solution
XfinityJeff
Official Employee
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59 Messages
2 days ago
Good afternoon @user_ys2rm8, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. I can appreciate you wanting to get more information about the plan you signed up for, as a consumer myself I always like to know the information about any service I sign up for. You have reached the right department can address this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
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• Press Enter to send it
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