Visitor
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1 Message
customer service
I am receiving email that states my service will be automatically upgraded and I must agree and reregister or my email will be disconnected by July 10
Maria [Edited: "Personal Information"] [Edited: "Personal Information"]
EG
Expert
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118.9K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.7K Messages
7 hours ago
Hello, @lagorth! Thank you for creating this post regarding your email concerns. Our team is happy to help ensure your information stays safe while you take full advantage of any potential upgrades available to you and/or your account. Do these email communications speak of our transition to Yahoo Mail? If so, here's how to Identify Official Emails regarding that matter. Please let me know if this helps, or if it's unrelated to Yahoo entirely and there's something else we can answer for you today.
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BruceW
Gold Problem Solver
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27.5K Messages
5 hours ago
Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand are almost always scams, especially when they only give you a short time to comply.
Do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail site https://connect.xfinity.com/ and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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