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user_h0beku
1st Topic

Visitor

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1 Message

Thursday, April 16th, 2026 7:20 PM

customer service

I want to cancel all my cable channels and just have the wifi remain.

How do I do that?

acct. number [Edited: "Personal Information"]

[Edited: "Personal Information"]

Thanks

Henry [Edited: "Personal Information"]

Question

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Updated 

5 hours ago

 • Edited

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XfinityJorge

Official Employee

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2.9K Messages

5 hours ago

 

user_h0beku Hi there! Thanks for using our Forums and our team is here happy for the chance to work together to help make the changes you need. To get started can you send me a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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