Customer service

I canceled my service today because I had trouble connecting to my 2nd tv with new modem.Chatted with ai and no results. Asked for service technician and had to pay $5 to talk. You make it so difficult and to charge to talk with someone is ridiculous.

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XfinityJorge

Official Employee

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2.9K Messages

10 days ago

user_mrvp1o Hi there! Thanks for using our Forums and for taking the time to contact us. We are sorry for your recent experience and we are here to see if we can turn this around. Please send us a DM so we can work together. To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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Customer Service

user_mrvp1o

Customer service

XfinityJorge

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